Digital products

Refund Policy

Effective date: 26 July 2026

Summary: Because editable digital files cannot be returned after delivery, change-of-mind refunds are generally unavailable once delivery is completed. We will investigate duplicate charges, non-delivery, corrupted files and products materially different from their descriptions.

1. When a remedy may be available

Please contact us if:

You were charged more than once for the same order.
You have not received the product within the stated delivery period.
The supplied file is corrupted or cannot be opened in the advertised format.
The delivered product is materially different from the description presented before payment.
A payment was made without your authorisation.

2. Change of mind

After a digital product has been delivered or accessed, we generally do not offer a refund because the product cannot be physically returned. This does not affect rights or remedies that cannot lawfully be excluded.

3. Requesting help or a refund

Email [email protected] within 7 days after delivery or the date delivery was due. Include your full name, order or transaction reference, purchase email, product name, reason for the request and supporting screenshots where relevant.

4. Our response

We normally acknowledge a request within two business days. Depending on the issue, we may resend the files, provide a corrected replacement, assist with access or approve a full or partial refund. Approved refunds are returned through the original payment method, and processing time depends on the payment provider and financial institution.

5. Consulting and custom work

Refund and cancellation terms for consulting, training and custom document preparation are stated in the applicable proposal or service agreement because work may be performed in stages.